A multidisciplinary work group was created. It was composed of software engineers from the Alarcos Research Group of the University of Castilla-La Mancha (UCLM) and health professionals and administrative staff from the Hospital General de Ciudad Real (HGCR) which is a part of the Health Care Services (SESCAM) of the Spanish region of Castilla-La Mancha.
The applied research method was Action-Research (A-R). A-R is a collaborative research method aimed at joining theory and practice between researchers and practitioners by means of a process of a cyclical nature.
The work in collaboration was carried out in six phases (informative meetings, intensive training of health professional sin BPMN, selection of possible processes, definition of the work method (including subgroups creation), defining the selected processes, and development of the process model.
The hospital experts in the "programmed surgical patient" process developed a record that included: mission of the process, limits, clients, responsible persons, participants and its duties, glossary of terms, suppliers for the process, description of activities and documents and register. The experts in BPMN of the University made the modelling of the process and its subprocesses through a reiterative and incremental method: They added progressively details, until reaching the level requested by the Hospital. The approval of the results was giving through joint revisions of each iteration until the final version was obtained.